Order Number: 20180712-0000205

Hello,

We deeply apologize for the inconvenience that this may have caused you.

We are currently waiting for the update from the store management regarding the status of shipment for your order. However, there may be delay on feedback from the store due to the summer vacation.

Our stock management team is currently on summer vacation from August 7 to August 13th.

We apologize for the inconvenience, we appreciate your patience and kind understanding.

We understand that you had been waiting for some time and we're terribly sorry to keep you waiting this long.

Rest assured that we are taking this matter seriously.

As soon as we receive an update from the store management, be assured that we will contact you immediately.

We appreciate your patience and kind understanding on this.
Once again we apologize for any inconvenience caused.

Kind Regards,

Ann
HOLIC HOLIC