Hello,

Thank you so much for shopping with HOLIC HOLIC.

We have submitted your request to cancel the item and process refund via reward points.
We are sorry about this, but our team cannot reply in your preferred language as we can only support in English.
We will be updating you as soon as we receive updates from the management.

If you need further assistance regarding this matter or anything else, please do not hesitate to contact us back.
Thank you once again for shopping with us, have a great day!

Regards,
Hardy

Customer Service Department
HOLIC HOLIC