Good
day,
We
do apologize to keep you waiting.
After
further deliberation and evaluation Holic Holic has decided to
allowed you to return all items that you wished to return.
Please
have in mind that this case is exceptional >_<
140910-0849375887-01
[50%세일] tweed coco [스커트 당일발송] Color/Size:화이트skirtS
140910-0849375887-04
holic 916 Color:BLACK (PICTURED) (블랙(모델착용색상)), Size:27
140910-0849375887-05
스탠딩 mtm [아이보리 주문폭주]Color:IVORY (PICTURED) (아이보리(모델착용색상))
140910-0849375887-07 holic
925 Size:27
140910-0849375887-08
between cd (2color) Color:BEIGE (베이지)
Please refer to the instructions
below to avoid problems while returning.
. Item must show no signs of
use/wash/mend
. Damaged goods, goods with
decreased value, handmade items, sold-out items are not
accepted
. Must be returned with the plastic
bag
. Please mail the items to the
following address:
Return Address:
Holic Holic, Global Bldg 5F, 1356
Beonji, Manchon 1-dong, Suseong-gu, Daegu, Korea
Together
with the returning item(s), make sure to include a note
stating information below:
1. Your order number
2. Item you’re returning
3. Reason for return
4. Make sure to send this as a
registered mail so that you can keep track of the item as
well
This is to prevent your parcel from being omitted and to
speed up the return process.
Customers will be responsible for
returning shipping costs.
When items arrive at our warehouse,
our stock management team will be checking the returned
parcel.
We will notify you once we have the
return parcel and let you know with the rest of the
procedure.
Please email us once you have sent
the item.
I hope this explains clearly.
For further inquiries, you can
always email us back.
Thank you for shopping with us.
Regards,
Marcy
---------- Original Message ----------
Hello Jean,
Thank you for contacting Holic Holic.
It's sad to know that you are not satisfied with the items you ordered.
Although we would like to inform you that when it comes to sizes we kept on reminding our clients to be more careful.
Size discrepancies usually happens and it is beyond our control as international sizes differs from every country.
Meanwhile the picture on the website may varies on the lightning, pixel and other factors such the medium were the product has been viewed it can be anybody's judgement >_<
Please refer to the link below for your reference of our return Policy.
http://en.holicholic.com/article/Product-Q-A/6/20/?number=20&offset=&page=1&is_reply_sort=&search_key=&search=&search_date=&iOffsetDate=&iLastDate=&link_product_no=&gallery_list_type=&category_no=&url=view
For cosmetics, used items or part of set items, will not be accepted for return.
for the rest, they're returnable (including handmade, accessories, white or ivory colored).
While some item are subject for approval..
We are now checking if the following items can be return.
140910-0849375887-01 [50%세일] tweed coco [스커트 당일발송] Color/Size:화이트skirtS
140910-0849375887-04 holic 916 Color:BLACK (PICTURED) (블랙(모델착용색상)), Size:27
140910-0849375887-05 스탠딩 mtm [아이보리 주문폭주]Color:IVORY (PICTURED) (아이보리(모델착용색상))
140910-0849375887-07 holic 925 Size:27
140910-0849375887-08 between cd (2color) Color:BEIGE (베이지)
We will send you a message once the update is available.
Your patience is appreciated.
Hope that helps,
Marcy
---------- Original Message ----------
Hello
there
I received
my parcel today and am very shocked by the quality and also the sizes of the
items that I received.
All of the
pants I ordered were much too small - I am normally a size 2 or 4 in the US and
I even sized up to a size 27 when I ordered. The sizing guidelines you have posted online do not correlate with the actual sizes of the pants. It is a shame because they are cute styles!
|
140910-0849375887
|
Zippered
Hem Skinny Pants - $26
Option : Color:BLACK (PICTURED) (블랙(모델착용색상)) Size:27(총 1개 품목)
|
The quality of the below products are far inferior to what is pictured on the website:
|
140910-0849375887
|
Boxy
Fit Cape Cardigan - $94.90
Option : Color:BEIGE (베이지)(총 1개 품목)
|
|
140910-0849375887
|
Relaxed
Fit Pullover Shirt - $32.50
Option : Color:IVORY (PICTURED) (아이보리(모델착용색상))(총 1개 품목)
|
And the English translation of this item was much too confusing - I thought I was going to be getting both items pictured. The skirt is also much smaller than the sizing guidelines reflect.
|
140910-0849375887
|
[50%세일] tweed coco [스커트 당일발송] - $17.55
Option : Color/Size:화이트skirtS(총 1개 품목)
|
I would like to request a full refund for these items (I am keeping some of the other ones that do live up to the quality and sizing guidelines on your website) = $203.45.
Please email me back to confirm.
Many thanks
Jean
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