Good Day,
Apologies to keep you waiting.
Upon further evaluation.
We would like to inform you that the item below are allowed to be return.
140910-0849375887-04 holic 916 Color:BLACK (PICTURED) (블랙(모델착용색상)), Size:27
140910-0849375887-05 스탠딩 mtm [아이보리 주문폭주]Color:IVORY (PICTURED) (아이보리(모델착용색상))
140910-0849375887-07 holic 925 Size:27
140910-0849375887-08 between cd (2color) Color:BEIGE (베이지)
Item on Sale can't be included on the return parcel.
Please refer to the instructions below to avoid problems while returning.
1. The Return request must be made within 7 days and return within 7 days as well.
2. Item must show no signs of use/wash/mend
3. Damaged goods, goods with decreased value, handmade items, sold-out items are not accepted
4. Must be returned with the plastic bag
5. Please mail the items to the following address:
Holic Holic, Global Bldg 5F, 1356 Beonji, Manchon 1-dong, Suseong-gu, Daegu, Korea
Together with the returning item(s), make sure to include a note stating information below:
1. Your order number
2. Item you’re returning
3. Reason for return
4. Make sure to send this as a registered mail so that you can keep track of the item as well
This is to prevent your parcel from being omitted and to speed up the return process.
Customers will be responsible for returning shipping costs.
When items arrive at our warehouse, our stock management team will be checking the returned
You will be responsible for the shipping fee in this case.
Please email us once you have sent the item. I hope this explains clearly.
For further inquiries, you can always email us back.
Thank you for shopping with us.
Regards,
Marcy
---------- Original Message ----------
Hello
You sent me a message back to my refund inquiry well over a week ago on September 24th and I still haven't received an update from you.
Please let me know as soon as possible where I should send my returned goods to and when I can receive my refund.
Many thanks
Jean
Hello
Thank you for contacting Holic Holic.
It's sad to know that you are not satisfied with the items you ordered.
Although we would like to inform you that when it comes to sizes we kept on reminding our clients to be more careful.
Size discrepancies usually happens and it is beyond our control as international sizes differs from every country.
Meanwhile the picture on the website may varies on the lightning pixel and other factors such the medium were the product has been viewed it can be anybodies judgement >_<
Please refer to the link below for your reference of our return Policy.
For cosmetics used items or part of set items will not be accepted for return.
for the rest they're returnable (including handmade accessories white or ivory colored).
While some item are subject for approval..
We are now checking if the following items can be return.
140910-0849375887-01 [50%세일] tweed coco [스커트 당일발송] Color/Size:화이트skirtS
140910-0849375887-04 holic 916 Color:BLACK (PICTURED) (블랙(모델착용색상)) Size:27
140910-0849375887-05 스탠딩 mtm [아이보리 주문폭주]Color:IVORY (PICTURED) (아이보리(모델착용색상))
140910-0849375887-07 holic 925 Size:27
140910-0849375887-08 between cd (2color) Color:BEIGE (베이지)
We will send you a message once the update is available.
Your patience is appreciated.
Hope that helps
Marcy
.gif)
