(42062) Holic Holic, Global Bldg 5F, 1356 Beonji, Manchon 1-dong, Suseong-gu, Daegu, Korea
All requests for
returns and exchanges must be made within 3 days of receiving the item (even for
defective items). Once confirmed, items must be
returned immediately and arrive within 7 working
Holic Holic must be contacted via the Q and A Board before making
any returns or exchanges. Product availability must be checked first for
exchanges. When posting a refund request for defective or wrongly shipped
items, please include detailed pictures of the item(s) along with the order
number, product codes, and a written explanation to the Q and A Board. If any items are missing from your
package, contact our customer service the day
you receive your package.
Holic Holic will only bear the shipping costs of
defective or wrongly shipped items. All other shipping costs will be the
responsibility of the buyer. If non-defective items are sent to Holic Holic along with defective items, the
buyer will be responsible for all shipping costs.
and exchanges must be unworn, unaltered, and unwashed with all tags attached.
The following are not eligible for returns/exchanges:
- Any item where the tags
have been removed, regardless of if they were defective before arrival.
- Customized or handmade
- Intimates, innerwear,
- Items that show traces of
use, wash, or alterations.
- Items that have been
damaged intentionally including, but not limited to, lost tags,
alterations, washing damage, even if the item was defective upon arrival.
- All goods returned without previous notice will not be accepted.
You may cancel an order if the “preparing products”
status remains for 10 days or longer
Holic Holic is not responsible for problems
caused by carelessness of buyers. Items returned or exchanged that are
identified to be damaged by buyers will result in legal action taken by Holic Holic according to seller and buyer’s
protection laws. Please wash and care items according to the tips stated
on the website.
Wrinkles or creasing from delivery or minor issues with
stitches, glue marks, or chalk marks will not be considered defects.
Items that are the wrong size due to wrong measurements by the buyer will not
be considered defective items.
products must be returned in the same condition as they were shipped, including
product, bag, box, and any gifts. If any
gifts that were sent have been used or lost, the buyer will be responsible for
paying for those items in order to complete a return or exchange.
**All phone inquiries will be recorded for buyer’s
protection. We will strive to provide the best answers to all your